Terms & Conditions

These Terms & Conditions ("Terms") govern your booking and use of travel services offered by STAY CIRCLE TRAVEL SOLUTION PRIVATE LIMITED ("we", "us", "our"), operating under the brand Ghumloe. By making a booking or enquiry with us, you ("Guest", "Client") agree to be bound by these Terms.

1. Booking & Confirmation

• All bookings are subject to availability and confirmation in writing (email) from Ghumloe.
• A booking is confirmed only upon receipt of the applicable advance payment.
• Guests must provide accurate traveller details (full name as per ID, age, contact, dietary/medical needs). Errors due to incorrect information are the Guest's responsibility.

2. Payments

• Advance: 25%–50% of the total package cost at the time of booking (varies by package and season).
• Balance: Full payment is due at least 30 days before departure, unless otherwise stated on the booking confirmation.
• For bookings made within 30 days of departure, 100% payment is required to confirm.
• All payments are processed via secure gateways. Bank/gateway charges, if any, are borne by the Guest.

3. Pricing & Inclusions

• Quoted prices are in INR (₹) and valid for the dates and inclusions specified in the itinerary.
• Inclusions and exclusions are detailed on each package page; please read carefully before confirming.
• Prices may change due to fuel surcharges, government taxes, exchange rate fluctuations, or supplier rate revisions before confirmation.

4. Travel Documents

• Guests are responsible for valid passports, visas, permits, vaccinations and any travel insurance required for the destination.
• Ghumloe may assist with documentation but does not guarantee approval by any authority.

5. Changes by the Guest

• Date or itinerary changes are subject to availability and may attract supplier amendment fees.
• Name changes after ticketing/booking may not be permitted by airlines/hotels and could be treated as a cancellation.

6. Changes or Cancellation by Ghumloe / Suppliers

• We reserve the right to alter itineraries, accommodation or transport of similar standard due to operational, weather, political or safety reasons.
• In the event of cancellation by us for reasons within our control, a full refund of amounts paid to us will be issued; we are not liable for incidental costs (visas, insurance, personal arrangements).

7. Force Majeure

We are not liable for failure to perform or delay caused by events beyond reasonable control — including natural disasters, pandemics, strikes, civil unrest, government action, flight cancellations, road closures, or acts of war. Supplier cancellation rules will apply to any refund.

8. Travel Insurance

Comprehensive travel insurance covering medical emergencies, trip cancellation, baggage and personal liability is strongly recommended for every Guest. Ghumloe is not responsible for losses that would have been covered by insurance.

9. Conduct & Liability

• Guests must behave responsibly and respect local laws, customs, and fellow travellers. We reserve the right to remove a Guest from a trip without refund for behaviour endangering others.
• Ghumloe acts as a booking facilitator between Guests and independent suppliers (airlines, hotels, transporters, activity operators). We are not liable for any injury, loss, damage, delay or additional expense caused by acts or omissions of these third-party suppliers.
• Our maximum aggregate liability for any claim shall not exceed the total amount paid by the Guest for the affected booking.

10. Photography & Media

Photographs/videos taken during group trips may be used by Ghumloe for marketing purposes. Please inform us in writing in advance if you do not wish to be featured.

11. Grievance & Governing Law

• Any complaint must be raised in writing to info@ghumloe.com within 15 days of the trip end date.
• These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in New Delhi.

12. Contact

For any clarification, write to info@ghumloe.com or call +91 92113 00766.