Refunds & Cancellations

This policy explains how cancellations and refunds are processed for bookings made with STAY CIRCLE TRAVEL SOLUTION PRIVATE LIMITED, operating under the brand Ghumloe. It should be read together with our Terms & Conditions.

1. How to Cancel

All cancellation requests must be sent in writing to booking@ghumloe.com from the email address used at the time of booking. The cancellation is effective from the date and time our team acknowledges the request.

2. Cancellation Charges — Customised Packages

For tailor-made domestic and international packages, the following slabs apply on the total package value:

• 45 days or more before departure: 15% of package value (plus any non-refundable supplier costs such as flights, visas, permits).
• 30 – 44 days before departure: 30% of package value.
• 15 – 29 days before departure: 50% of package value.
• 7 – 14 days before departure: 75% of package value.
• Less than 7 days / no-show: 100% — no refund.

3. Cancellation Charges — Fixed Departures & Group Tours

• 60 days or more before departure: Booking advance is non-refundable; balance refunded.
• 30 – 59 days before departure: 50% of tour cost retained.
• 15 – 29 days before departure: 75% of tour cost retained.
• Less than 15 days / no-show: 100% — no refund.

4. Non-Refundable Components

Regardless of when a cancellation is made, the following are typically non-refundable and will be deducted before any refund is processed:

• Airline tickets, train tickets and other transport already issued.
• Visa fees, permit fees and travel insurance premiums.
• Hotel/cruise/activity bookings during peak seasons (Christmas, New Year, long weekends, festive blackout dates).
• Third-party supplier penalties beyond our control.

5. Cancellation by Ghumloe

If we cancel a trip for reasons within our control (e.g. minimum group size not met for a fixed departure), you will receive either a 100% refund of amounts paid to us, or the option to reschedule / shift to an equivalent departure of similar value. We are not liable for incidental costs such as visa fees or independent flight bookings.

6. Force Majeure / Unavoidable Disruptions

In case of cancellations or curtailments caused by natural disasters, pandemics, government restrictions, strikes, war, flight/road closures or similar events outside our control, refunds will be limited to amounts we are able to recover from suppliers (hotels, airlines, transporters). Where possible, we will offer travel credits valid for 12 months in lieu of refunds.

7. Refund Timelines

• Approved refunds are processed within 10 – 15 working days from the date of cancellation confirmation.
• Refunds are credited to the original payment instrument used at booking.
• Payment-gateway / bank charges, foreign exchange conversion charges or non-refundable taxes, where applicable, will be deducted from the refund amount.

8. No-Shows & Unused Services

No refund will be made for any unused service — including missed transfers, meals, sightseeing, hotel nights or activities — once the trip has commenced, whether due to the Guest's decision, late arrival, illness, or any other reason.

9. Amendments instead of Cancellations

Where feasible, we encourage Guests to amend dates rather than cancel. Amendment requests made 30+ days before departure are usually free of Ghumloe service fees (supplier rate differences will still apply).

10. Contact for Refunds

For any refund-related query, please write to booking@ghumloe.com or call +91 92113 00766 on working days between 10:00 and 19:00 IST.